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Primo Water Dispenser Troubleshooting and How to Fix Your System

Primo water dispensers are some of the best water dispensers you could possibly invest in! These tremendous machines are ideal for every person, every home, every office, and every possible need.

No matter what you have in mind with your water dispenser needs, you will be able to achieve it with Primo’s advanced, well-known, well-received systems.

Like all machines, you might encounter some hiccups with your system, so it is great to know Primo water dispenser troubleshooting techniques for your device.

These stylish, innovative water dispensers are created with the home and office in mind, providing you with 99.99% pure water. Available at thousands of locations throughout the world, your Primo water dispenser gives you instant access to perfect tasting water, ideal for instant meals, hot beverages, and cold refreshment.

With technology that is out of this world, style that will fit right into your current home or office design, and prices that are absolutely unbeatable, you can easily see why Primo is the number one brand for water dispensers!primo water dispenser

Some Common Issues

However, just like any machine, sometimes you might run into some snafu’s with your Primo water dispenser, but don’t worry! There are easy solutions that you can implement to get your water dispenser up and running with smooth operations in no time at all, thus getting you back to having your hot and cold water at your fingertips!

Some of the most common problems customers can face with their Primo water dispensers include the water dispensing at room temperature, the water not dispensing from either tap, and the water leaking from the tap.

These issues are able to be resolved quickly!

If Your Water is Room Temperature

The cold water thermostat control is mounted onto the back of your Primo water dispenser.

First, unplug your water dispenser from the electrical outlet. Then, make sure the appliance is away from any wall that it might be positioned next to. This is so you will be able to access the backside of the dispenser.

You will want to be looking for a dial that looks like a gold or brass-colored flathead screw. This will be nearby the back condenser coil grill.

Once found, use a flathead screwdriver to adjust the dial, rotating clockwise to cool the water. You do not want to adjust this more than one-quarter of a turn as turning it too much might cause the water to freeze.

If Your Water is Not Dispensing From Either Tap

If this issue arises for you, the issue might simply be an improper seal on the water bottle. Primo’s water dispensers are designed in such a way that air pressure flows over the water system to force air into the bottle, building up within the bottle to push water from the bottle into the reservoir of the water dispenser.

If an air seal is not properly positioned, then the reservoir will not be able to fill with water. This would cause LED lights on the system to begin flashing. An audible “chirping” sound will be present as well.

There is a simple solution to this issue: Secure the hoses and the seal on the bottle!

If your probe on your water system is designed as to snap onto the bottle cap of the water bottle, call Primo’s customer service line and they will be able to upgrade the seal-and-lock probe on your system to prevent this issue from possibly occurring in the future.

If Water is Leaking From the Tap

Over time, there is the possibility that minerals from the water will build-up in your system. This is a completely normal and common situation.

If this occurs, you might find your water dispenser leaking water from the taps.

To resolve this issue, you will need:

  • 30 minutes time
  • 1 tablespoon of regular bleach
  • 1 empty bottle
  • 1 two-gallon bucket

Once you are ready to begin, turn the energy saving switch on your dispenser to “OFF.”

Then, unplug the power cord from the electrical outlet and remove the water bottle, placing the probe on hanger. Move the water dispenser away from any wall so you will be able to access the back of the machine.

Dispense water from both the hot and cold taps into an available pitcher in order to remove the remaining water from the reservoirs.

Next, remove the cap from an empty spare 5-gallon water bottle and pour the bleach and tap water into the empty bottle, attaching the cleaning bottle to the water dispenser and sliding the bottle in, then closing the door.

Plug the power cord back into a grounded wall outlet and turn the energy saving switch back to “ON.”

Allow the solution of bleach to fill the reservoirs. Once this solution has filled the reservoirs, wait 10 minutes before draining the water from the reservoirs from both the hot and cold water taps. Be very careful as the water will be quite hot!

Next, turn the energy saving switch back to “OFF.” Repeat the above flushing process with hot water instead of the bleach solution.

Once completed, place the two-gallon bucket at the back of the appliance. Remove the drain plug to allow the water to completely empty and drain out of the system. After this is completed, replace the silicon plug and drain cap to their original positions.

Now, you can return the water dispenser to your desired place where it was before, installing a fresh water bottle and plugging the power cord back into the grounded outlet in the wall.

You can now turn the energy saving switch back to “ON.” You are good to use your water dispenser again!

Avoiding These Issues

To avoid these issues, it is best to maintain proper upkeep of your water dispenser according to the owner’s manual that comes with your water dispenser.

Regular cleaning every two to three months will help to prevent these issues as well.


If you have one of these problems or any additional problem and are unsure how to fix it, call Primo’s customer support and they will be more than happy to assist you!


Your Primo water dispenser is one of the best investments you can make for your home or office! Sometimes, just like all machines, they can break down, but the great news is that there are solutions!

With these easy and helpful tips through Primo water dispenser troubleshooting, you can get your water dispenser back up and running in no time!

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